call us : +44 (0)2074938219

A division Of Jersey Lily UK
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Customer Service

Shipping & Delivery

Delivery

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

Delivery Location

Items offered on our website are available for delivery to locations worldwide. 

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 5 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship on [Sundays]. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

You can provide special delivery instructions on the check-out page of our website.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. 

We are currently offering free shipping to the locations worlwide. 

 


Privacy & Security

Designer Kashmir is committed to protecting your privacy & security. We will not disclose your details to anyone else. Any information we obtain will always be used in compliance with all data protection rules. No information is passed to any third party.

Accounts & Passwords

Your account with Designer Kashmir contains your billing and delivery details, your email address and a record of your order. No other details are stored or used. Please note we have no record or stored information related to your credit card, everything passes through our secure on line payment systems & 3D Secure & we have no access to credit card numbers. You will need your email & password to see or edit your personal details.

Security

Internet fraud & use of stolen credit cards is frequent, so we have security checks in place to prevent fraudulent purchases. If you receive a message on completion of your online payment, asking you to call us, it may require confirmation of certain information which only the card owner could know. This system is there to protect you from someone trying to use a cloned credit card and Designer Kashmir from fraudulent buyers.

Please call 0207 493 9219 if you are unsure about anything related to your order or on line payment or email us at info@designerkashmir.com

Copyright

All model images & product shots on the website are Copyright to Designer Kashmir and can not be used without the permission of Designer Kashmir.

By using the website you agree to respect the intellectual property rights of Designer kashmir.com and will refrain from copying, downloading, reproducing or printing for commercial purpose any material contained within the website.

 


Returns & Replacements

Return Policy

If you are not pleased with your purchase at Designer Kashmir, simply send it back within 15 days of purchase and we will refund the full cost of the item. However, customer is responsible for the return postage.

Designer Kashmir will accept, for return or exchange, items that are in new condition, unworn, unaltered, undamaged, and in original packaging.

For further assistance, please send us an email at info@designerkashmir.com or call us at +44 (0)207 493 8219.