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A division Of Jersey Lily UK
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Terms & Conditions

Please read our Terms & Conditions before making your purchase.

All Purchases should be made payable to Jersey Lily Ltd in Pounds Sterling. We accept all major credit cards Visa, Mastercard, Switch/ Maestro & Delta &Paypal. All orders are subject to Acceptance & Availability and we reserve the right to decline any order.All stock offered for sale is Guaranteed Authentic & Genuine & Brand New Unworn. We do not sell used or counterfeit products. All prices are in Pounds Sterling. You can change the currecy to Euros or Dollars at the top of the website but on checkout payment will revert to Pounds Sterling. The currency converter is a guide only and Designer Kashmir is not responsible for the rate charged by your credit card company on purhase.Once you have purchased an email will be sent to you acknowledging the details and a further email will be sent with dispatch confirmation and Tracking number. We reserve the right not to accept an order if we are unable to obtain authorisation for payment, or an unclearedcheque.

Designer Kashmir can not be held responsible for any taxes or custom charges incurred on any shipment outside of the EU and should you refuse a delivery without paying customs charges and the item has to be returned to us, the cost of return will be deducted from your refund. If the item has to be disposed of you will not receive a refund.All Credit / Debit Card Transactions are processed with secure online payment provider and SSL Certification.We will ship to a different address if we are happy the card holder has authorised this but we reserve the right to decline any orders we feel are not secure.We can take telephone orders but we will only ship to the cardholders name & address unless you have a valid reason for alternative address shipping. For further infomation call us at 0207 493 8219

International Orders will only be sent to the Cardholders Billing Address. All prices on the website are inclusive of VAT and all electronic invoices display the VAT Exclusive price with the VAT added at the end. Invoices sent with the goods are VAT inclusive except for non EU invoices.All RSPs we quote on the site are only a price guide and are not guaranteed.Deliveries will be dispatched via DPD Courier or Royal Mail.Designer Kashmir is responsible for Insuring your purchase until it is signed for by you at which point it becomes your. Should you request dispatch of items other than our "designated postal services" we do not accept responsibility if lost.Returns & Refunds are accepted and returns must be back with us within 21 days of receipt of goods. Please contact us at sales@designerkashmir.com to confirm a return or exchange within 14 days of receipt.Refunds are credited less the P&P charge ONLY if you paid postage for delivery.

If returning an item from a Non EU Country please ensure you clearly mark your package "Returns" otherwise we may be charged duty into the UK which will be deducted from your refund should we pay these charges - if customs duty not paid the items will be returned back to you by the service provider you used.Refunds are issued as long as the item is Unworn, Brand New With Tamper Tags and returned with original packaging & labels in the condition you received it and it must be with us within 21 days from receipt and postmark dated. The items must be free from perfume odours and deodorant stains and odours.If anything is wrong with your purchase you must inform us immediately upon receipt, either by email or by telephone.Any returned item which has been worn or washed will be returned to you and a return postage cost will be charged. Any refund outside this timescale will be returned back to you unless there are exceptional circumstances agreed by Designer Kashmir. If posting back it is your responsibility to ensure the package comes back to us within the designated timescale of 21 days from receipt.

Once the item has been unpacked & approved, refunds will usually be made the same day we received the item back excluding the post & packing charge you paid (if any) and we will email you to let you know your refund has been processed. After you have received your email please allow another 2-10 working days for the refund to be credited to your account.The amount of time this takes will depend on which bank or card issuer you are with and we have no control over it. You will receive an email to inform you your package has been returned to us and you will get email confirmation of refund. The purchased item is your responsibility until we receive it back.

International Orders - We are not responsible for Customs Charges & Local Taxes in your country of residence - these charges are your responsibility and should you choose to refuse a delivery for whatever reason, the costs for returning the parcel will be deducted from your refund as you have breached our terms and conditions for purchase.It is your responsibility to return any unwanted parcel in the appropriate manner. Refusing a parcel because of customs charges will incur a cost to return to the UK which is your responsibility. By dispatching as per your order we have fulfilled our contract to you and refusal of parcels will incur a charge to return to the UK which will be passed onto you and deducted from your refund.


Multi Buy Offers

Should you buy any items on a Multi Buy Offer and return only part of the order the retained item will be charged at full price - not the Multi Buy price.


Exchanges

With UK orders we will exchange your order free of charge, if it is the same item, but if you change the item there will be a postage charge if under £50 on your exchange. International exchanges will be charged the return postage. Credit notes are not time bound and can be used at any time. Any orders made using a credit note which are returned will be credited back to your credit note. If you paid over the amount of your credit note by credit card or Paypal the difference will be refunded back to source.


Faulty Goods

If your item is faulty after purchase it needs to be returned to us to establish the fault. It can take up to 28 days to resolve the issue and if the item is faulty your postage to return the item will be reimbursed and we offer a FREE Returns service with Collect+ to help you. Should we make a human error and an item is sent out wrong we will of course reimburse postage costs incurred, but we do not offer compensation for human error or a faulty item.


Items Lost In Transit

Should any item we send out to you get lost in transit we will refund you in full but we do not pay compensation for items lost which is out of our control.


Discount Codes

Only one discount code can be used per order. If you want to remove a code from your basket you just click to remove under the code and then you can add another code. Any Discount Code offered is only valid at time of issue and can not be back dated to any previous order. If you forget to add your Discount Code at time of purchase it can not be back dated off your order. If you return your item for something different in exchange and you used a Discount Code the code is not transferrable